AI-Driven Dispute Settlement in Cross-Border E-Commerce

Cross-border e-commerce (CBEC) has quickly become the new engine of international trade because of its convenience, efficiency, and globalization. As CBEC has progressed, dispute resolution has become a key bottleneck restricting its fuller development. The purpose of this article is to explore the dispute resolution mechanism of CBEC based on deep learning (DL) and improve the efficiency and accuracy of dispute resolution with the help of intelligent data mining and pattern recognition technology. In this study, a DL algorithm is used to build an intelligent model for CBEC disputes and a large quantity of disputed data is analyzed and processed. With the help of training and optimization, the model successfully grasps the inherent law of dispute data and will realize intelligent identification of dispute types, causes, and solutions. The research results show that the DL model shows high accuracy and efficiency in dispute resolution, which improves satisfaction and timeliness.

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Publication Details

Journal
International Journal of Information Technologies and Systems Approach
Published
2025-08-12
DOI
https://doi.org/10.4018/ijitsa.387418
Primary Topic
E-commerce and Technology Innovations
Type
article
Field-Weighted Citation Impact
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article

AI-Driven Dispute Settlement in Cross-Border E-Commerce

Xiangbin Zuo, Huanhuan Ding, Dan Wu, Weiwei Zhao
International Journal of Information Technologies and Systems Approach
E-commerce and Technology Innovations
article

AI-Driven Dispute Settlement in Cross-Border E-Commerce

Xiangbin Zuo, Huanhuan Ding, Dan Wu, Weiwei Zhao
article en

Abstract

Cross-border e-commerce (CBEC) has quickly become the new engine of international trade because of its convenience, efficiency, and globalization. As CBEC has progressed, dispute resolution has become a key bottleneck restricting its fuller development. The purpose of this article is to explore the dispute resolution mechanism of CBEC based on deep learning (DL) and improve the efficiency and accuracy of dispute resolution with the help of intelligent data mining and pattern recognition technology. In this study, a DL algorithm is used to build an intelligent model for CBEC disputes and a large quantity of disputed data is analyzed and processed. With the help of training and optimization, the model successfully grasps the inherent law of dispute data and will realize intelligent identification of dispute types, causes, and solutions. The research results show that the DL model shows high accuracy and efficiency in dispute resolution, which improves satisfaction and timeliness.

International Journal of Information Technologies and Systems ApproachVol. 18(1)
Guangzhou Panyu Polytechnic (CN), UCSI University (MY), National University of Malaysia (MY), Xuchang University (CN)
Openalex Percentile: Top 62%
E-commerce and Technology Innovations
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