The Influence of LGBTQ+ Inclusive Marketing on Consumer Purchase Decisions: A Quantitative Assessment

Diversity and inclusion-based marketing strategies have grown popular; customer involvement depends on LGBTQ+ inclusive advertising. Notable is the appeal these approaches have gained. Including LGBTQ+ representation into brands hopes to inspire among their target markets more emotional connections and brand loyalty. Still unknown, though, is the extent these programs influence consumer decisions on purchases. Using a quantitative approach and involving 500 people from various backgrounds, this study investigates how LGBTQ+ inclusive marketing affects consumer purchase behavior. Through statistical models, such as sentiment analysis and regression, the method combines a survey-based data collecting mechanism. According to the results, 61 percent of allies and 72 percent of those identifying as LGBTQ+ say they are more likely to purchase from companies actively supporting LGBTQ+ causes. Further, among those who saw inclusive ads, brand trust and perception averaged a fifteen percent increase. These findings highlight the need of actual representation in marketing strategies, so stressing the part inclusiveness performs in the process of developing consumer preferences.

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Publication Details

Published
2025-05-29
DOI
https://doi.org/10.1109/netcrypt65877.2025.11102215
Primary Topic
Consumer Retail Behavior Studies
Type
article
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article

The Influence of LGBTQ+ Inclusive Marketing on Consumer Purchase Decisions: A Quantitative Assessment

P. Jagadeesan, L. Aishwarya
Consumer Retail Behavior Studies
article

The Influence of LGBTQ+ Inclusive Marketing on Consumer Purchase Decisions: A Quantitative Assessment

P. Jagadeesan, L. Aishwarya
article en

Abstract

Diversity and inclusion-based marketing strategies have grown popular; customer involvement depends on LGBTQ+ inclusive advertising. Notable is the appeal these approaches have gained. Including LGBTQ+ representation into brands hopes to inspire among their target markets more emotional connections and brand loyalty. Still unknown, though, is the extent these programs influence consumer decisions on purchases. Using a quantitative approach and involving 500 people from various backgrounds, this study investigates how LGBTQ+ inclusive marketing affects consumer purchase behavior. Through statistical models, such as sentiment analysis and regression, the method combines a survey-based data collecting mechanism. According to the results, 61 percent of allies and 72 percent of those identifying as LGBTQ+ say they are more likely to purchase from companies actively supporting LGBTQ+ causes. Further, among those who saw inclusive ads, brand trust and perception averaged a fifteen percent increase. These findings highlight the need of actual representation in marketing strategies, so stressing the part inclusiveness performs in the process of developing consumer preferences.

Vels University (IN)
Gender equality
Openalex Percentile: Top 73%
Consumer Retail Behavior Studies
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