AI-Driven Chatbots: Bridging the Gap between Patients and Healthcare Providers

This paper explores the theoretical framework for an AI-driven chatbot system designed to connect patients with healthcare providers. With growing demand for accessible healthcare services, AI chatbots offer a promising solution to streamline patient triage, symptom analysis, and doctor recommendations. We review relevant literature, propose a conceptual architecture with algorithmic formulations, and present a hypothetical evaluation of system performance. Although no empirical testing is conducted, our work synthesizes existing research and outlines future directions for real-world implementation.

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Publication Details

Published
2025-05-29
DOI
https://doi.org/10.1109/netcrypt65877.2025.11102533
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
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article

AI-Driven Chatbots: Bridging the Gap between Patients and Healthcare Providers

Deepak Kumar, Raghav Gupta
AI in Service Interactions
article

AI-Driven Chatbots: Bridging the Gap between Patients and Healthcare Providers

Deepak Kumar, Raghav Gupta
article en

Abstract

This paper explores the theoretical framework for an AI-driven chatbot system designed to connect patients with healthcare providers. With growing demand for accessible healthcare services, AI chatbots offer a promising solution to streamline patient triage, symptom analysis, and doctor recommendations. We review relevant literature, propose a conceptual architecture with algorithmic formulations, and present a hypothetical evaluation of system performance. Although no empirical testing is conducted, our work synthesizes existing research and outlines future directions for real-world implementation.

Amity University (IN), Amity University (AE)
Openalex Percentile: Top 89%
AI in Service Interactions
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