An Empirical Research on Perception and Overall Satisfaction of Patients Towards Flower of Services

This research area is to measure the dimensions of flower of services that affect the patients’ satisfaction in the hospitals. A systematic questionnaire was used to collect quantitative data for survey method. Objective: The purpose of the study is an attempt to assess the level of satisfaction from the perspective of different dimensions. Materials and Methods: The study was conducted in several renowned secondary level hospitals in Laksham Upazilla, Cumilla, Bangladesh. A questionnaire was designed based on 42 items based on the outcome-based literature review. SPSS is used to measure the result. Results: Consultation; one of the vital dimensions have great influence on patient satisfaction. Conclusions: The current study is specifically useful for the assessment of the health care system in tertiary areas of Bangladesh. The purpose of the study is an attempt to assess the perception and overall satisfaction of patients towards flower of services. The findings of the survey will be helpful for doctors and nurses to upgrade the level of satisfaction in hospitals.