Evaluating the growth, challenges and social impact of a social enterprise: a case from Japan

The increasing interest in social enterprises and social entrepreneurship in Japan sets the backdrop for this research. However, the domain of social impact measurement by these enterprises remains underexplored. This paper aims to investigate the growth and challenges faced by a social enterprise, examine methods for measuring social impact, and assess readiness for impact scaling. Employing a case study approach, the research demonstrates a pragmatic method for social enterprises to assess and enhance their impact, utilising the value impact chain approach and the SCALERS model. The findings highlight the intricate balance a social enterprise must maintain to achieve its dual objectives of social value creation and financial viability. Furthermore, the managerial insights derived from this study are particularly beneficial for small enterprises, providing strategic insights on focusing resources and prioritising actions in environments marked by resource constraints.