Strategic issues in Information Systems Planning from a high level approach

Improving small and medium-sized enterprises’ (SMEs’) operations requires a combination of digital transformation and IS. Every business is working harder than ever to obtain a competitive edge and boost consumer satisfaction as the global economy heats up. Therefore, picking the right IS results in a competitive edge, faster communication, the ability to store and retrieve more accurate data, decreased costs, and greater customer value. Prior researchers have ignored the importance of IS strategizing in selecting and implementing appropriate IS as per situation, instead focusing on the impact of digital transformation practices on SMEs’ performance and critical factors that impact IS adoption. Given the lack of formal processes and strategic planning, the application of strategy-as-practice is fruitless. In this study, we evaluate IS planning phases that have been satisfied in all success dimensions. Data was obtained from 30 information technology managers from Greek SMEs using interviews. The study’s findings indicate that top-level management should be educated on the strategic application of IS planning to boost competitive advantage. The results help managers prioritize duties and understand the value of IS planning in this area.