Intergenerational instructional strategies and elderly preferences for digital applications: A Malaysian case study

The study, conducted at two PAWE centres in Perak, Malaysia, explored intergenerational digital learning between 26 older adults (ages 59-82) and 13 young instructors (ages 20-24). Findings highlight the importance of structured instructional strategies, including interactive learning, direct instruction, and clear communication, to enhance digital literacy among older adults. Personalized learning approaches, small group discussions, and adapting content to individual needs improve engagement and comprehension. Smartphone familiarity plays a key role, with participants favouring WhatsApp and Facebook for communication. Older adults face challenges such as fear of complexity, physical limitations, and security concerns, while young instructors benefit from training to improve communication and instructional skills. The program fosters confidence, intergenerational bonding, and digital inclusion, demonstrating the value of tailored learning strategies in bridging the digital divide.