One Size Fits None. How can we do better? using patient reported experience measure findings to drive local quality improvement across wards in a large Australian metropolitan hospital

Our study found there were substantial differences between the issues and details reported by patients across different wards, highlighting the importance of analysing PREMs at a ward level to inform quality improvement. We demonstrated a standardised way to analyse this data at ward level by employing semi-automated content analysis. These findings provide a clear method that health services can use to analyse PREMs data to drive on-the-ground quality improvement for patients.