Toward Normalizing Inclusive Design by Uncovering Patient Experiences of a Web Portal in a Dental Hospital: Mixed Methods Study
The use of inclusive design principles when designing patient portals is necessary for successfully engaging all patients. Our study highlights the importance of normalizing inclusive designs in patient portals to ensure that priority populations, such as older and CALD people, are not marginalized by design. We provide recommendations to guide future design and implementation of patient portals.
Authors
- Tamasha Jayawardena
- Adeola Bamgboje‐Ayodele (ORCID: https://orcid.org/0000-0002-5629-1236)
- Jacques Raubenheimer (ORCID: https://orcid.org/0000-0003-3907-304X)
- Adam G. Dunn (ORCID: https://orcid.org/0000-0002-1720-8209)
- Aaron Jones
- Jessica Yi (ORCID: https://orcid.org/0009-0001-5330-0301)
- Amy Von Huben (ORCID: https://orcid.org/0000-0001-6168-9719)
- Martin Howell (ORCID: https://orcid.org/0000-0001-9740-712X)
- Shilpi Ajwani (ORCID: https://orcid.org/0000-0003-1944-6507)
- Melissa Baysari (ORCID: https://orcid.org/0000-0003-1645-9126)
- Eugenia Szuba
- Anna Paonne (ORCID: https://orcid.org/0009-0005-7510-7106)
- Tanmay Chowdhury
- Mostafa Ahmed
- Nicole Nixon (ORCID: https://orcid.org/0009-0008-7966-063X)
- Phu Dao
Institutions
- The University of Sydney (AU)
- The University of Queensland (AU)
- Faculty of Design (SI)
- Sydney Local Health District (AU)
Publication Details
- Journal
- Journal of Medical Internet Research
- Published
- 2025-08-14
- DOI
- https://doi.org/10.2196/74275
- Citations
- 1
- Primary Topic
- Persona Design and Applications
- Type
- article
- Field-Weighted Citation Impact
- 1.94