The impact of human resource management on employee performance in health care organizations

Purpose This study sought to examine the impact of human resource management (HRM) on the performance of healthcare employees in selected Jordanian healthcare centers. It explores how specific HRM practices, including leadership, communication, technology adoption, teamwork, decision-making, motivation and promotions, influence employee performance. Design/methodology/approach Data were collected using an online survey questionnaire from a randomized sample of 100 healthcare employees working in King Abdullah University Hospital and Jordanian University Hospital. The questionnaire was adapted from validated instruments used in previous research studies and tested for internal consistency of the items using Cronbach’s reliability test. Pearson correlations, linear regression and descriptive statistics tools were conducted using SPSS version 25 and were used to analyze the data. A minimum sample size of 200 was initially calculated; however, only 100 completed responses were received, which may impact statistical power. Findings The healthcare employees scored an adequate level of job performance (M = 2.57; standard deviation = 0.43). The ability to remain active while performing work (2.64) and to complete specified work on time (2.61) and commitment and adherence to the regulations and hours of work (2.61) were the leading attributes of work performance. Moreover, healthcare employees’ performance was influenced by leadership and communication patterns, technology, teamwork, decision-making, motivation and promotions. Overall, HRM also had a significant summative impact on the performance of healthcare employees (p < 0.05). Research limitations/implications The cross-sectional research design renders it unsuitable for establishing causal relationships between variables. A sample size of N = 100 limits the generalizability of the findings obtained. Researchers should use either longitudinal or mixed-methods research methodologies to examine temporal changes and get deeper insights on HRM effectiveness. Practical implications Enhancing healthcare HRM policies requires strengthening leadership frameworks and implementing modern communication systems, leading to improved worker performance and superior service quality. Originality/value The study offers valuable insights into HRM practices in the Jordanian healthcare sector, integrating HRM theories with healthcare management to offer actionable recommendations for hospital managers and policymakers. Highlights