Human-Machine Collaborative Agents Empowering the Innovation and Reconfiguration of Learning Support Services

In the context of the deep integration of education and artificial intelligence, online learning support services face many difficulties. This paper deeply analyzes the three major dilemmas of online learning support services in the digital-intelligence era, and from the perspective of the COI theoretical framework, fully considers the complementary advantages of teachers and intelligent agents, and proposes specific service strategies in three dimensions: cognitive, instructional, and social support, aiming to provide theoretical and practical references for improving the quality of online learning support services.