The role of internal locus of control and emotional intelligence on organizational citizenship behavior through work engagement

This study aims to analyze the influence of internal locus of control, emotional intelligence, and work engagement on Organizational Citizenship Behavior (OCB) of permanent lecturers at private universities in LLDikti Region III Jakarta. The approach used is a quantitative explanatory approach utilizing a survey method on 391 respondents selected through convenience sampling. Data were analyzed using Structural Equation Modeling (SEM). The results of the study indicate that (1) internal locus of control, emotional intelligence, and work engagement each have a positive effect on OCB; (2) internal locus of control and emotional intelligence have a positive effect on work engagement; (3) work engagement partially mediates the relationship between internal locus of control, emotional intelligence, and OCB. These results contribute to the literature by providing empirical evidence regarding the direct and indirect effects of internal locus of control and emotional intelligence on OCB, with work engagement acting as a mediator. The implications of this study suggest that enhancing these psychological factors can foster a sustainable organizational culture within academic institutions.