How Perceived Supervisor and Organizational Support Shape Job Satisfaction: The Intervening Role of Work-Life Balance and Organizational Identification

This study examines the influence of perceived organizational support (POS) and perceived supervisory support (PSS) on employee job satisfaction (JS) within the context of Bangladesh’s private banking sector. It further investigates the mediating role of work-life balance (WLB) in the relationships between these support mechanisms (POS and PSS) and job satisfaction, as well as the moderating role of organizational identification (OI) in the link between work-life balance and job satisfaction. Data were collected from 634 full-time employees working in private commercial banks through both online and offline surveys and analyzed using SPSS v27 and AMOS v24. The findings indicate that both POS and PSS have a significant positive effect on job satisfaction. Furthermore, WLB mediates the effects of POS and PSS on job satisfaction, while OI positively moderates the WLB-JS relationship. These results underscore the importance of cultivating a supportive organizational climate—both at the institutional and supervisory levels—to enhance employee satisfaction and well-being. Moreover, promoting a healthy work-life balance and fostering stronger organizational identification can further strengthen job satisfaction outcomes. The study also contributes to the literature by integrating Organizational Support Theory (OST) and Social Identity Theory (SIT) within the context of an underexplored emerging economy, offering valuable theoretical and practical implications.