From complaint material to quality improvement: Exploring the use of patient complaints or compensation claims in quality improvement initiatives—a scoping review

Authors

Søren Bie Bogh (ORCID: https://orcid.org/0000-0002-6207-0501)
Mette Kring Clausen (ORCID: https://orcid.org/0009-0000-8906-7137)
Sebrina Maj-Britt Hansen (ORCID: https://orcid.org/0000-0002-2784-9421)
Lars Morsø (ORCID: https://orcid.org/0000-0003-3084-4186)
Søren Birkeland (ORCID: https://orcid.org/0000-0001-7857-3181)
Mette Brandt Eriksen (ORCID: https://orcid.org/0000-0001-6785-261X)
Nanna Hansen
Anne Sørensen

Institutions

University of Southern Denmark (DK)
Odense University Hospital (DK)
Region of Southern Denmark (DK)

Publication Details

Journal: BMJ Quality & Safety
Published: 2025-08-08
DOI: https://doi.org/10.1136/bmjqs-2025-018780
Citations: 2
Primary Topic: Medical Malpractice and Liability Issues
Type: article
Field-Weighted Citation Impact: 4.04

Funders

Klinisk Institut, Syddansk Universitet

Controls

|||

ALL TIME

JAN

FEB

MAR

APR

MAY

JUN

JUL

AUG

SEP

OCT

article

From complaint material to quality improvement: Exploring the use of patient complaints or compensation claims in quality improvement initiatives—a scoping review

Søren Bie Bogh, Mette Kring Clausen, Sebrina Maj-Britt Hansen, Lars Morsø et al.

Aug 8, 2025

2 citations

BMJ Quality & Safety

Medical Malpractice and Liability Issues

4.04

article

From complaint material to quality improvement: Exploring the use of patient complaints or compensation claims in quality improvement initiatives—a scoping review

Søren Bie Bogh, Mette Kring Clausen, Sebrina Maj-Britt Hansen, Lars Morsø, Søren Birkeland, Mette Brandt Eriksen, Nanna Hansen, Anne Sørensen

August 8, 2025article en

2 citations

Abstract

No abstract available for this paper.

BMJ Quality & SafetyVol. 35(2)

University of Southern Denmark (DK), Odense University Hospital (DK), Region of Southern Denmark (DK)

Klinisk Institut, Syddansk Universitet

Partnerships for the goals

Openalex Percentile: Top 4%

Medical Malpractice and Liability Issues

4.04

DOI Open Access PDF OpenAlex

AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.