Service quality in healthcare: understanding the relationship between patient experience and healthcare outcomes
Very few studies have been performed on healthcare service quality dimensions and measured their impact on healthcare outcomes. This study examined the effects of three new quality indicators on patient experience and healthcare outcomes: environmental quality, process quality and interaction quality.
Authors
- Jayanthi Ranjan (ORCID: https://orcid.org/0000-0002-3128-7505)
- Mahima Shukla (ORCID: https://orcid.org/0000-0003-0916-9964)
- Saniya Zehra (ORCID: https://orcid.org/0009-0009-2125-8469)
Institutions
- Sharda University (IN)
Publication Details
- Journal
- International Journal of Health Care Quality Assurance
- Published
- 2025-08-08
- DOI
- https://doi.org/10.1108/ijhcqa-09-2024-0090
- Citations
- 2
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 5.63