Does Patient Satisfaction with Primary and Emergency Care Influence Non-Urgent Emergency Department Utilization? A Path Analysis
Non-urgent ED utilization during working hours is not driven by low PC satisfaction or high ED satisfaction. Improving satisfaction alone is insufficient without addressing overuse, maladaptive health-seeking behavior, and the structural need for standardized medical equipment and adequate human resources in family health centers-rather than relying solely on categorical group classifications.
Authors
- İbrahim Sarbay (ORCID: https://orcid.org/0000-0001-8804-2501)
- Melike Mercan Başpınar (ORCID: https://orcid.org/0000-0003-3183-3438)
- Okcan Basat (ORCID: https://orcid.org/0000-0002-5222-9136)
- Mustafa Çalık (ORCID: https://orcid.org/0000-0002-3184-2943)
- Ezgi Erman
- Bilge Cavdar
- İlayda Tamer
- Kafkas Kosali
- Muhammed Yasar Aksuz
- Ayla Muge Adiyaman (ORCID: https://orcid.org/0000-0002-4284-8611)
Institutions
- Sağlık Bilimleri Üniversitesi (TR)
- Gaziosmanpaşa Taksim Eğitim ve Araştırma Hastanesi (TR)
- University of Health Sciences Antigua (AG)
Publication Details
- Journal
- Journal of Multidisciplinary Healthcare
- Published
- 2025-08-01
- DOI
- https://doi.org/10.2147/jmdh.s532858
- Citations
- 2
- Primary Topic
- Emergency and Acute Care Studies
- Type
- article
- Field-Weighted Citation Impact
- 4.51