Knowledge, Attitude, Readiness, Facilitators, And Barriers to Continuous Quality Improvement (CQI) Among Hospital Employees in A Government-Retained Hospital

Continuous Quality Improvement (CQI) is a deliberate, defined process which is focused on activities that are responsive to community needs and improving population health. As adopted in hospitals, it is important to assess the knowledge, attitude, and readiness of its stakeholders. This quantitative research made use of the descriptive, correlational, and comparative (non-causal) research design to assess the interrelationship and comparison of the knowledge, attitude, and readiness on CQI. Furthermore, the study determined the barriers and facilitators in involvement to CQI among hospital employees in Amai Pakpak Medical Center for the second quarter of 2022. Findings of the study revealed that majority of the respondents were falling within the age category of 19 to 40 years old or the young adult group. Majority of the respondents were female, and in terms of years of service, one third of the respondents served the organization for 6 years and above. Just over half of the respondents had attended CQI workshop, and over half of the respondents were unable to attend any CQI-related workshops. Respondents were knowledgeable about the fundamental principles on CQI. The respondents had a positive attitude towards CQI. Overall, the respondents were somewhat ready on CQI. There was a significant interrelationship among knowledge, attitude, and readiness on CQI. A CQI Readiness Plan was created.