Benefits and Challenges of Cloud Computing System in Malaysian Public Healthcare Organizations

Cloud computing has become an emerging technology in information systems (IS), which brings worldwide attention to healthcare management, including in Malaysia. Therefore, the present study aims to identify the benefits and challenges of the cloud system in the healthcare sector. The TOE framework was adopted to explain the benefits and challenges of cloud system implementation in the healthcare sector. The findings show that cost, scalability, data accessibility, and interoperability are factors in a technological context that may enable the successful implementation of cloud systems in healthcare organizations. Apart from that, the size of healthcare organizations and their training were also important factors in the organizational context, while government regulations and policies, as well as cyber threats, are considered crucial factors in the environmental context in cloud implementation in the healthcare sector. A conceptual framework of the cloud system was proposed to provide a comprehensive understanding to optimise future implementation or adoption of the cloud system in the Malaysian healthcare sector.