Socialization of Digital Technology Utilization for Public Transport Users in Realizing Safe and Comfortable Terminal Services

This Community Service (PKM) activity aims to improve digital literacy of public transportation users through socialization of the use of digital technology at the Mangkang Terminal, Semarang. Bali Land Transportation Polytechnic students play an active role in providing education on the use of transportation applications such as Trans Jateng and Trans Semarang, online ticketing systems, real-time bus tracking, and digital complaint services. The implementation method includes distributing brochures, direct counseling, and filling out questionnaires regarding the performance of terminal managers and the level of fulfillment of Minimum Service Standards (SPM). The results of the activity show an increase in public understanding of digital services, although there are still obstacles such as low digital literacy, limited infrastructure, and limited budget. The success of this program is reflected in the enthusiasm of the participants and the collaboration between students, terminal managers, and the community. This activity strengthens the role of vocational education in supporting the digital transformation of national land transportation and encouraging the creation of safe, comfortable, and technology-based terminal services.