Determination of Repurchase Intention through Consumer Trust: Analysis of Online Customer Reviews of Scarlett skincare products

This article discusses the influence of celebrity endorsements, through interest in repurchasing Scarlett skincare, on consumer trust in the Tiktok online shop. The objects used are students at Bhayangkara University, Jakarta Raya. The sample used in this research was 200 respondents. In this research, quantitative methods are used with a descriptive approach, the data collection techniques used by researchers are secondary data and primary data. Based on the conceptual framework created, it can be concluded that the hypothesis is that online customer reviews influence consumer trust and repurchase interest, and consumer trust influences repurchase interest.

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Publication Details

Journal
Siber Nusantara of Community Service Review
Published
2024-10-06
DOI
https://doi.org/10.38035/sncsr.v1i1.276
Primary Topic
SMEs Development and Digital Marketing
Type
article
Field-Weighted Citation Impact
0.00
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article

Determination of Repurchase Intention through Consumer Trust: Analysis of Online Customer Reviews of Scarlett skincare products

Reni Silviah
Siber Nusantara of Community Service Review
SMEs Development and Digital Marketing
article

Determination of Repurchase Intention through Consumer Trust: Analysis of Online Customer Reviews of Scarlett skincare products

Reni Silviah
article en

Abstract

This article discusses the influence of celebrity endorsements, through interest in repurchasing Scarlett skincare, on consumer trust in the Tiktok online shop. The objects used are students at Bhayangkara University, Jakarta Raya. The sample used in this research was 200 respondents. In this research, quantitative methods are used with a descriptive approach, the data collection techniques used by researchers are secondary data and primary data. Based on the conceptual framework created, it can be concluded that the hypothesis is that online customer reviews influence consumer trust and repurchase interest, and consumer trust influences repurchase interest.

Siber Nusantara of Community Service ReviewVol. 1(1)
Universitas Bhayangkara Jakarta Raya (ID)
Openalex Percentile: Top 39%
SMEs Development and Digital Marketing
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