EMOTIONAL INTELLIGENCE OF WOMEN IN BANKS AS A KEY DRIVER FOR CHANGE MANAGEMENT

The banking sector is constantly evolving, driven by technological advancements, regulatory changes, and shifting customer expectations. In this dynamic environment, successful change management is crucial for organizational growth. Women in banking, particularly those in leadership roles, often bring strong emotional intelligence (EI) skills that help navigate these transitions effectively. EI comprising self-awareness, empathy, adaptability, and interpersonal skills enables leaders to understand employees concerns, foster collaboration, and create a supportive workplace culture during change. This paper explores how the emotional intelligence of women in banks acts as a key driver for managing change, ensuring smoother transitions and employee acceptance. Through surveys and interviews with women professionals in banking, the study aims to highlight the ways in which emotionally intelligent leadership fosters resilience, trust, and innovation. The findings reveal that women with high EI contribute significantly to reducing resistance to change, improving team morale, and enhancing overall organizational performance. By leveraging EI, banks can cultivate a more adaptable and progressive work environment. This research study concludes that integrating emotional intelligence into leadership development programs can strengthen change management processes, making transitions smoother and more effective. Keywords: Emotional Intelligence, Women Leaders, Banking Sector, Change Management, Workplace Adaptability.