Banking Response to COVID-19 Challenges, Strategies, and the Path to Resilience

The COVID-19 pandemic caused a major global economic shock, hitting the banking sector especially hard. This paper looks at how banks responded to the crisis — from managing immediate risks to accelerating digital services, working with regulators, and promoting financial access. Using real-world examples and data from around the world, it highlights important lessons learned and offers ideas for how banks can become more resilient and better prepared for future disruptions.