Effect of high-performance work systems on employee performance in luxury hotels: a sequential mediation analysis

This study tested the arguments that the relationship between HPWS and employee performance is channelled sequentially through grit and job resourcefulness, using a dataset from 234 hospitality professionals in star hotels in a developing economy in sub-Saharan Africa. The results demonstrated that HPWSs, grit and job resourcefulness have a direct effect on employee performance. Furthermore, grit and job resourcefulness partially mediate the relationship between HPWSs and employee performance. The results imply that employee performance is a function of the work environment (HR systems) and employee distinguishing qualities. The result is useful for managerial decisions in the hospitality sector.