Behavioral Intelligence in Supply Chains: Review, Reflection and Recommendations for Future Research

Integrating human behavior with the demand for decisions that take into account the context of a supply chain (SC) is a research opportunity.Therefore, this study presents the way in which behavioral intelligence (BI), in the context of supply chain management (SCM), is being addressed by the literature.A systematic literature review (SLR) was used to identify and characterize the main initiatives and discussions related to BI in the SCM context.The narrative and analysis contextualize and characterize the topic by discussing, grouping, and organizing literary thought.The study indicates the possibilities for the application of BI in the training of professionals involved in relationships and operations in the SC.The article analyzes the convergence of two areas of knowledge that are rarely studied together: behavioral intelligence and supply chain management.It strengthens the possibility of companies adopting BI as a tool for professional training to obtain benefits without the manager losing their focus on the company's interests.The theme has a direct and essential relationship with professionals' quality of life since applying BI can improve this aspect.