Challenges and prospects of using an enterprise resource planning (ERP) system to digitize the telecommunications sector A case study of Algeria Telecom El Oued Agency

This study aimed to identify the factors of success or failure of the implementation of the enterprise resource planning (ERP) system by targeting the Algeria Communications Corporation, and in particular the El Oued Communication Agency.Interviews, questionnaire, and enterprise documents in order to identify the reality of this system between the enterprise resource planning system and the factors contributing to the success or failure of its implementation; In order to analyze the questionnaire, it was relied on descriptive statistical analysis using the SPSS V25 program, and among the most important results we reached is that there is a use of all units of the ERP system in the institution under study, and that the latter is based on certain indicators for the success of the implementation of the system, and they differ in terms of The importance and dependence on those reached in previous studies.As the results showed the comprehensiveness of the application of the ERP system to all the main departments of the organization and that the senior management, system suppliers, the effectiveness of the end user and the information technology department, contributed to the success of the implementation of the ERP system The place of study.