Challenges and Strategies for Implementing ISO/IEC 29110 in the Automation of Administrative Processes in Educational Institutions

The implementation of the ISO/IEC 29110 standard to automate administrative processes in educational institutions presents various challenges and key strategies. This study focuses on the case of the Departamento de Servicios Estudiantiles at the Unidad Profesional Interdisciplinaria de Ingeniería, Campus Zacatecas (DSE UPIIZ), addressing the automation of processes related to event management, report generation, and issuance of participation certificates. Through a waterfall methodology, a functional system was developed, overcoming resource and technical knowledge limitations. Detailed planning, continuous training, and periodic reviews were crucial for the project's success, improving operational efficiency and the quality of educational services. The challenges and solutions implemented in this project will serve as a reference for similar projects.