Exploring disparities in satisfaction with obstetric-gynecological care among insured and uninsured women in Almaty, Kazakhstan: a comparative cross-sectional study
Our findings suggest that expanding insurance coverage is necessary for access but insufficient for ensuring patient satisfaction. The observed "satisfaction paradox" highlights that policy must adopt a dual focus: promoting enrolment while simultaneously improving the quality of patient-provider interactions to meet the higher expectations of insured patients.
Authors
- Оxana Tsigengagel (ORCID: https://orcid.org/0000-0002-3170-9712)
- Sholpan Aliyeva (ORCID: https://orcid.org/0000-0002-9717-2807)
- Vyacheslav Lokshin (ORCID: https://orcid.org/0000-0002-4792-5380)
- Sholpan Sarmuldayeva
- Maksut Adilkhanovich Kamaliev (ORCID: https://orcid.org/0000-0001-9947-5417)
- Gani Kaldybayev
Institutions
- Al-Farabi Kazakh National University (KZ)
- Kazakhstan Medical University (KZ)
- Astana Medical University (KZ)
- Karamay Central Hospital (CN)
Publication Details
- Journal
- Frontiers in Global Women s Health
- Published
- 2025-07-25
- DOI
- https://doi.org/10.3389/fgwh.2025.1580888
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00