CASE MANAGEMENT OF PERSONS WITH MENTAL DISABILITIES IN MALAYSIA: COLLABORATION CHALLENGES AMONG STAKEHOLDERS

Abstract Components of Case management of Persons with Mental Disabilities (PWMD) has not been sufficient explored and studied in Malaysia. With the increased numbers of PWMD in Malaysia studies on case management of PWMD are definitely needed. This objective of this paper to explore collaboration challenges among stakeholders in case management of PWMD in Malaysia. Ten social workers from Medical Social Work Department and Social Welfare Department in Malaysia were in-depth interviewed in this qualitative study and the qualitative data were analysed thematically using a case study approach. The study discussed the social workers’ challenges arise within collaboration with the public and private sector such as lack of specialized trainings for officials and lack of formal and effective collaborations between agencies. The findings suggest that the two main primary stakeholders involved with case management of PWMD such as Health Ministry and Welfare Department should enhance collaboration between them in getting their resources such as information and manpower together. This paper is fundamental for policy makers to take into account the complex needs of PWMD and their social workers to ensure the effectiveness of both important services. Thus, the case management services for persons with mental disabilities can be significantly improved aligned with Malaysia’s social work competency standards.