The TCC Model: Turning Data Into Competitive Advantage
TCC, a company specializing in loyalty programs, adopts a holistic, data-driven approach to loyalty campaign design. Every step is backed by in-depth data analysis with the goal of maximizing return on investment (ROI) and return on emotions (ROE) for retailers. TCC's approach to loyalty measurement demonstrates how a data-driven strategy can not only improve campaign performance, but also provide detailed insights into customer behavior and optimize marketing strategies.
Authors
- Andrea Ciacci (ORCID: https://orcid.org/0000-0002-7532-8225)
- GENEROSO BRANCA
- DAMIEN KATRIS
- YANA RUBASHKINA
Publication Details
- Journal
- ECONOMIA & MANAGEMENT
- Published
- 2025-03-25
- DOI
- https://doi.org/10.57590/1120-5032-202501eng-6
- Primary Topic
- Regional Development and Policy
- Type
- article
- Field-Weighted Citation Impact
- 0.00