HOW DOES OVER WORKLOAD INFLUENCE THE WORK PERFORMANCE OF EMPLOYEES IN AGENSI ANTIDADAH KEBANGSAAN WILAYAH PERSEKUTUAN KUALA LUMPUR?

Abstract The study examines the effects of over workload on the employees’ performance in Agensi Antiadah Kebangsaan Wilayah Persekutuan Kuala Lumpur. The research objectives of the study are to study the effect of shortage of staffing on employees’ performance in Agensi Antidadah Kebangsaan Wilayah Persekutuan Kuala Lumpur, to study the effect of excessive workloads on the job performance of the employees, to determine the effect of job satisfaction level towards the level of job performance, and to discover the most factor that giving an impact on employee performance. The independent variables used in the study are shortage of staffing, excessive workloads, and job satisfaction to find the relationship and the impact with the dependent variable, namely employees’ performance. The method used in data collection is a random sampling technique where a sample size of 127 employees is selected randomly to answer the questionnaire distributed by the researcher. This study is using the quantitative approach to obtain the information on the study. The main findings of the study are first, there is no relationship between excessive workloads and employees’ performance. Second, there is a relationship between a shortage of staffing and job satisfaction with employees’ performance. Lastly, the most significant variable that affected employees’ performance in Agensi Antidadah Kebangsaan Wilayah Persekutuan Kuala Lumpur is the shortage of staffing.