Building scenarios for e Governance in the realm of Knowledge Management: Futuristic Perspective

The convergence of Knowledge Management (KM) and e-governance represents a powerful lever for improving citizen-centric service delivery, policy responsiveness, and adaptive public administration. This paper develops a foresight-driven framework using scenario building to envision four plausible futures for KM-integrated e-governance. Drawing from a real-life case study in higher education in Kerala, India, and supported by focus group discussions, twenty critical governance variables were identified and validated. Scenario narratives were constructed around four dominant drivers—Data Privacy, Citizen Engagement, Technology Readiness, and Policy Adaptability. The study further outlines the theoretical foundations, KM models, and enabling technologies relevant to each scenario. Finally, an integrated implementation framework is proposed to support strategic adoption. This research bridges empirical practice and futures thinking, offering a practical guide for embedding KM into the DNA of public governance systems.