How are we doing? Exploring service user satisfaction within a forensic community learning disability team

Purpose This service evaluation aimed to explore service user satisfaction regarding the care received from a Forensic Community Learning Disability team, in order to evaluate and improve service delivery. Design/methodology/approach A non-probability, purposive sampling method was adopted. All service users open to the team were invited to participate. Both quantitative and qualitative methods were used to explore service user satisfaction. Findings Thirty-nine individuals shared their experience of receiving input from the Forensic Community Team. Practical implications The importance of providing easy read information regarding the service and the support it provides was highlighted by the results, and contributed to the development of easy read leaflets. In addition, improvements to the Care Programme Approach process were identified and implemented, along with the need to review how and how often service user satisfaction is assessed. Originality/value There is a significant lack of research exploring the experiences of adults with a learning disability, particularly those who have offended and access forensic services. This evaluation provided an opportunity for adults with learning disabilities to influence service improvement.