ChatBench: From Static Benchmarks to Human-AI Evaluation

With the rapid adoption of LLM-based chatbots, there is a pressing need to evaluate what humans and LLMs can achieve together.However, standard benchmarks, such as MMLU, measure LLM capabilities in isolation (i.e., "AIalone").Here, we design and conduct a user study to convert MMLU questions into user-AI conversations, by seeding the user with the question and having them carry out a conversation with the LLM to answer their question.We release ChatBench, a new dataset with AIalone, user-alone, and user-AI data for 396 questions and two LLMs, including 144K answers and 7,336 user-AI conversations.We find that AI-alone accuracy fails to predict user-AI accuracy, with significant differences across multiple subjects (math, physics, and moral reasoning), and we analyze the user-AI conversations to provide insight into how they diverge from AI-alone benchmarks.Finally, we show that fine-tuning a user simulator on a subset of ChatBench improves its ability to estimate user-AI accuracies, increasing correlation on heldout questions by more than 20 points, creating possibilities for scaling interactive evaluation. 1A number is rounded to the nearest hundred.The result is 500.Which number could not be the number before it was rounded to the nearest hundred? A. 458 B. 463 C.

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Publication Details

Published
2025-01-01
DOI
https://doi.org/10.18653/v1/2025.acl-long.1262
Primary Topic
Personal Information Management and User Behavior
Type
article
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article

ChatBench: From Static Benchmarks to Human-AI Evaluation

Shanshan Chang, Ashton Anderson, Jake M. Hofman
Personal Information Management and User Behavior
article

ChatBench: From Static Benchmarks to Human-AI Evaluation

Shanshan Chang, Ashton Anderson, Jake M. Hofman
article en

Abstract

With the rapid adoption of LLM-based chatbots, there is a pressing need to evaluate what humans and LLMs can achieve together.However, standard benchmarks, such as MMLU, measure LLM capabilities in isolation (i.e., "AIalone").Here, we design and conduct a user study to convert MMLU questions into user-AI conversations, by seeding the user with the question and having them carry out a conversation with the LLM to answer their question.We release ChatBench, a new dataset with AIalone, user-alone, and user-AI data for 396 questions and two LLMs, including 144K answers and 7,336 user-AI conversations.We find that AI-alone accuracy fails to predict user-AI accuracy, with significant differences across multiple subjects (math, physics, and moral reasoning), and we analyze the user-AI conversations to provide insight into how they diverge from AI-alone benchmarks.Finally, we show that fine-tuning a user simulator on a subset of ChatBench improves its ability to estimate user-AI accuracies, increasing correlation on heldout questions by more than 20 points, creating possibilities for scaling interactive evaluation. 1A number is rounded to the nearest hundred.The result is 500.Which number could not be the number before it was rounded to the nearest hundred? A. 458 B. 463 C.

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Personal Information Management and User Behavior
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