Human-AI Collaboration: How AIs Augment Human Teammates

The continuous, rapid development of general-purpose models like LLMs suggests the theoretical possibility of AI performing any human task.Yet, despite the potential and promise, these models are far from perfect, excelling at certain tasks while struggling with others.The tension between what is possible and a model's limitations raises the general research question that has attracted attention from various disciplines: What is the best way to use AI to maximize its benefits?In this tutorial, we will review recent developments related to human-AI teaming and collaboration.To the best of our knowledge, our tutorial will be the first to provide a more integrated view from NLP, HCI, Computational Social Science, and Learning Science, etc., and highlight how different communities have identified the goals and societal impacts of such collaborations, both positive and negative.We will further discuss how to operationalize these Human-AI collaboration goals, and reflect on how state-of-the-art AI models should be evaluated and scaffolded to make them most useful in collaborative contexts.

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Publication Details

Published
2025-01-01
DOI
https://doi.org/10.18653/v1/2025.acl-tutorials.4
Primary Topic
Human-Automation Interaction and Safety
Type
article
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article

Human-AI Collaboration: How AIs Augment Human Teammates

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Human-Automation Interaction and Safety
article

Human-AI Collaboration: How AIs Augment Human Teammates

Joseph Chang, Marti A. Hearst, Kyle Lo, Diyi Yang, Sherry Wu
article en

Abstract

The continuous, rapid development of general-purpose models like LLMs suggests the theoretical possibility of AI performing any human task.Yet, despite the potential and promise, these models are far from perfect, excelling at certain tasks while struggling with others.The tension between what is possible and a model's limitations raises the general research question that has attracted attention from various disciplines: What is the best way to use AI to maximize its benefits?In this tutorial, we will review recent developments related to human-AI teaming and collaboration.To the best of our knowledge, our tutorial will be the first to provide a more integrated view from NLP, HCI, Computational Social Science, and Learning Science, etc., and highlight how different communities have identified the goals and societal impacts of such collaborations, both positive and negative.We will further discuss how to operationalize these Human-AI collaboration goals, and reflect on how state-of-the-art AI models should be evaluated and scaffolded to make them most useful in collaborative contexts.

Openalex Percentile: Top 78%
Human-Automation Interaction and Safety
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