Moderation Matters: Measuring Conversational Moderation Impact in English as a Second Language Group Discussion

English as a Second Language (ESL) speakers often struggle to engage in group discussions due to language barriers.While moderators can facilitate participation, few studies assess conversational engagement and evaluate moderation effectiveness.To address this gap, we develop a dataset comprising 17 sessions from an online ESL conversation club, which includes both moderated and non-moderated discussions.We then introduce an approach that integrates automatic ESL dialogue assessment and a framework that categorizes moderation strategies.Our findings indicate that moderators help improve the flow of topics and start/end a conversation.Interestingly, we find active acknowledgement and encouragement to be the most effective moderation strategy, while excessive information and opinion sharing by moderators has a negative impact.Ultimately, our study paves the way for analyzing ESL group discussions and the role of moderators in non-native conversation settings.Code and data are available at https: //github.com/RenaGao/L2Moderator. * Equal contribution.John: "One of my cultural shock was when one of my Kiwi friend greeted me with Hongi.I later realised this is how people show respect in New Zealand

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Published
2025-01-01
DOI
https://doi.org/10.18653/v1/2025.findings-acl.106
Primary Topic
Interpreting and Communication in Healthcare
Type
article
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article

Moderation Matters: Measuring Conversational Moderation Impact in English as a Second Language Group Discussion

Lea Frermann, Ming-Bin Chen, Jey Han Lau, Rena Gao
Interpreting and Communication in Healthcare
article

Moderation Matters: Measuring Conversational Moderation Impact in English as a Second Language Group Discussion

Lea Frermann, Ming-Bin Chen, Jey Han Lau, Rena Gao
article en

Abstract

English as a Second Language (ESL) speakers often struggle to engage in group discussions due to language barriers.While moderators can facilitate participation, few studies assess conversational engagement and evaluate moderation effectiveness.To address this gap, we develop a dataset comprising 17 sessions from an online ESL conversation club, which includes both moderated and non-moderated discussions.We then introduce an approach that integrates automatic ESL dialogue assessment and a framework that categorizes moderation strategies.Our findings indicate that moderators help improve the flow of topics and start/end a conversation.Interestingly, we find active acknowledgement and encouragement to be the most effective moderation strategy, while excessive information and opinion sharing by moderators has a negative impact.Ultimately, our study paves the way for analyzing ESL group discussions and the role of moderators in non-native conversation settings.Code and data are available at https: //github.com/RenaGao/L2Moderator. * Equal contribution.John: "One of my cultural shock was when one of my Kiwi friend greeted me with Hongi.I later realised this is how people show respect in New Zealand

The University of Melbourne (AU)
Openalex Percentile: Top 69%
Interpreting and Communication in Healthcare
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