Developing innovative and effective marketing strategies to deepen customer engagement and expand market reach successfully

This study investigates effective marketing strategies for AUTO2000, with the goal of increasing sales volume during the Covid-19 pandemic. Utilizing a descriptive research approach, data were collected through observation, interviews, and document analysis. The findings demonstrate that applying segmentation, targeting, and positioning (STP) strategies contributes to improving sales performance. Specifically, the company can benefit from a differentiated targeting strategy, which involves focusing on multiple potential market segments. Additionally, a positioning strategy based on attributes and product categories allows the company to concentrate on key products that resonate with target markets. The results suggest that AUTO2000's product diversity, coupled with innovative offerings, aligns well with these strategies. The study concludes that continuous adaptation of marketing strategies, paired with creative solutions, is essential for meeting sales targets, particularly in challenging periods such as the pandemic.

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Publication Details

Journal
Journal of Commerce Management and Tourism Studies
Published
2025-08-04
DOI
https://doi.org/10.58881/jcmts.v4i2.335
Primary Topic
Customer Service Quality and Loyalty
Type
article
Field-Weighted Citation Impact
0.00
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article

Developing innovative and effective marketing strategies to deepen customer engagement and expand market reach successfully

Ni Ketut Masih, I Dewa Gede Ari Pemayun, Firman Sinaga
Journal of Commerce Management and Tourism Studies
Customer Service Quality and Loyalty
article

Developing innovative and effective marketing strategies to deepen customer engagement and expand market reach successfully

Ni Ketut Masih, I Dewa Gede Ari Pemayun, Firman Sinaga
article en

Abstract

This study investigates effective marketing strategies for AUTO2000, with the goal of increasing sales volume during the Covid-19 pandemic. Utilizing a descriptive research approach, data were collected through observation, interviews, and document analysis. The findings demonstrate that applying segmentation, targeting, and positioning (STP) strategies contributes to improving sales performance. Specifically, the company can benefit from a differentiated targeting strategy, which involves focusing on multiple potential market segments. Additionally, a positioning strategy based on attributes and product categories allows the company to concentrate on key products that resonate with target markets. The results suggest that AUTO2000's product diversity, coupled with innovative offerings, aligns well with these strategies. The study concludes that continuous adaptation of marketing strategies, paired with creative solutions, is essential for meeting sales targets, particularly in challenging periods such as the pandemic.

Journal of Commerce Management and Tourism StudiesVol. 4(2)
Jakarta State Polytechnic (ID), Institut Bisnis Nusantara (ID)
Openalex Percentile: Top 77%
Customer Service Quality and Loyalty
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Developing innovative and effective marketing strategies to deepen customer engagement and expand market reach successfully — Ni Ketut Masih, I Dewa Gede Ari Pemayun, et al. · Journal of Commerce Management and Tourism Studies (2025) | TGRS Research Map | TGRS