Common problems and improvement strategies of tourism service quality inspection

The service quality of tourist attractions is not only crucial to visitors' sightseeing experience but also has a profound impact on the sustainable development and reputation of the attractions. By sorting out the common problems found in the service quality inspection of scenic areas, such as poor service attitude, imperfect facilities, and non-standard management, this paper deeply analyzes the underlying causes and proposes practical improvement strategies from multiple aspects, including personnel training, facility upgrading, and management optimization. These strategies aim to comprehensively enhance the service quality of scenic areas and strengthen their competitiveness.

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Publication Details

Journal
Lex localis - Journal of Local Self-Government
Published
2025-08-04
DOI
https://doi.org/10.52152/800157
Primary Topic
Diverse Aspects of Tourism Research
Type
article
Field-Weighted Citation Impact
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article

Common problems and improvement strategies of tourism service quality inspection

Yihang Sun
Lex localis - Journal of Local Self-Government
Diverse Aspects of Tourism Research
article

Common problems and improvement strategies of tourism service quality inspection

Yihang Sun
article en

Abstract

The service quality of tourist attractions is not only crucial to visitors' sightseeing experience but also has a profound impact on the sustainable development and reputation of the attractions. By sorting out the common problems found in the service quality inspection of scenic areas, such as poor service attitude, imperfect facilities, and non-standard management, this paper deeply analyzes the underlying causes and proposes practical improvement strategies from multiple aspects, including personnel training, facility upgrading, and management optimization. These strategies aim to comprehensively enhance the service quality of scenic areas and strengthen their competitiveness.

Lex localis - Journal of Local Self-GovernmentVol. 23(8)
Inner Mongolia University of Finance and Economics (CN)
Openalex Percentile: Top 74%
Diverse Aspects of Tourism Research
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