Job Satisfaction in Hotel Industry: A study on Select Hotels of Guwahati City

In recent times, the tourism sector of India has experience tremendous growth. The hospitality industry has flourished significantly post-Covid as there has been an upsurge among travelers and tourist in exploring exotic tourist destinations. This has led to the growth of resorts, hotels and various accommodations. The human capital of the hospitality sector i.e. the employees play an important role in the success of the hotel as they have been entrusted with the responsibility of interacting with the guests right from the Front desk executives to the house keeping staff and it plays a crucial role in shaping guest experience. It is quite important to know the job satisfaction levels of the employees working in the hospitality sector. The level of job satisfaction of the employees will significantly impact their performance which again has an impact on the brand value establishment of the business. This paper is an attempt to study the level of job satisfaction among employees working in various hotels of Guwahati city.