Analisis Analisis Pengelolaan Surat Masuk dan Keluar pada Bagian Perlengkapan (Studi Kasus Kantor Wali Kota Medan)

This study aims to analyze the management system of incoming and outgoing mail in the Equipment Section at the Office of the Mayor of Medan. Incoming and outgoing correspondence plays a crucial role in supporting the smooth operation of public administration. During the internship period, the author directly observed the administrative procedures involving documentation, numbering, sorting, and archiving of letters. The observations revealed that although the letter management system is carried out regularly, several obstacles remain, such as delays in processing, manual archiving, and limited use of information technology. The study also identifies the absence of written standard operating procedures (SOPs) as a contributing factor to inefficiencies. Recommendations include digitizing the mail management system, providing regular training for employees, and improving interdepartmental coordination to accelerate the flow of communication. A more structured and technology-based mail management system is expected to improve the quality of administrative services in the Medan City Government. This study may serve as a reference for other government institutions in developing a more modern and efficient correspondence management system.