Effect of Technological Change on Organizational Performance in the Banking Industry

This study examines the effect of technological change on the organizational performance of First Bank Nigeria plc., Lagos State, with a specific focus on how technological innovation influences operational efficiency and how structural change impacts competitive advantage. Survey research design was adopted. The study population consists of 7,061 staff strength; a sample of 379 respondents was drawn. Simple random sampling technique was adopted to ensure equal chances of being selected. Data were collected using structured questionnaires and analyzed with regression analysis via SPSS version 27. Findings revealed that technological innovation has a significant positive effect on operational efficiency (β = 2.489, p = 0.001, R² = 0.539), while structural change significantly affects competitive advantage (β = 0.821, p = 0.000, R² = 0.481). The study concludes that both technological innovation and structural realignment are critical enablers of enhanced performance in the Nigerian banking sector and recommends continuous investment in innovative technologies and agile organizational structures to maintain competitiveness and drive sustainable growth.