Evaluating Students’ Perceptions of Library Service Quality and Its Utilization in Arts and Science Colleges in Western Tamil Nadu

This study aims to explore students' perspectives on the development and utilization of library service quality in arts and science colleges in Western Tamil Nadu. The research focuses on assessing the effectiveness of library services in meeting the needs and expectations of students, with a particular emphasis on quality service delivery. The main library of the arts and sciences colleges as it relates to quality service and to how well it has achieved in providing such service to its students. The study was conducted among students at the colleges of arts and sciences. The data collection tool used was a questionnaire. Structured questions were used as the instruments for data gathering. To assess both respondent satisfaction and service quality perception, all closed-ended questions were created to generate replies on a five- point Likert scale. The simple percentage and Chi-square analysis methods were used to analyze the gathered data. The findings seem to suggest that the main arts and science library provides a high-quality service. Nevertheless, it's important to understand that a quality information service involves assisting users in articulating and fulfilling their information needs, instilling in them confidence in using information retrieval systems, and ensuring that the entire interaction with library staff is enjoyable. All major libraries should offer a complete information program based on the needs and behaviors of their users in order to attain complete quality in information service. This research may benefit libraries that are genuinely committed to improving user satisfaction and offering better services to their patrons. Additionally, this study offers several suggestions for enhancing user satisfaction with library services.