Challenges of Requirements Communication and Digital Assets Verification in Infrastructure Projects

Poor communication of requirements between clients and suppliers contributes to project overruns,in both software and infrastructure projects. Existing literature offers limited insights into the communication challenges at this interface. Our research aim to explore the processes and associated challenges with requirements activities that include client-supplier interaction and communication. we study requirements validation, communication, and digital asset verification processes through two case studies in the road and railway sectors, involving interviews with ten experts across three companies. We identify 13 challenges, along with their causes and consequences, and suggest solution areas from existing literature. Interestingly, the challenges in infrastructure projects mirror those found in software engineering, highlighting a need for further research to validate potential solutions.