Human Resource Management Functions in Optimizing Logistics Services at Saudi Universities: Challenges and Opportunities

Enhancing logistics in service organizations plays a major role in the overall functioning of universities in terms of consumer satisfaction levels, the cost of delivering services, and the effectiveness of the university. Logistics challenges arising from the demand for academic services and infrastructure growth are well handled through human resources management (HRM) functions in Saudi universities. This study analyzes the role of HRM functions in improving logistics services, with an emphasis on the prospects and issues linked to Saudi Vision 2030. Various HRM functions such as recruitment, training, and workforce planning have been discussed as solutions to logistics challenges. Consequently, this study provides specific guidance for Saudi universities on how to rebalance their current HRM requirements in line with new development tendencies within the framework of the logistics operating environment, thus enhancing the academic community’s overall adaptability and resilience.