QUALITY OF PUBLIC SERVICES ISSUANCE OF POLICE RECORDS (SKCK) IN THE RESORT POLICE NORTH BENGKULU DISTRICT

The aim of this research is to determine and describe the quality of public services for issuing policerecord certificates (abbreviated as SKCK) in the North Bengkulu Regency Police Department, and toexplain what factors support or hinder the implementation process. The research method used isdescriptive qualitative, namely on, interviews. The data analysis technique used is the interactive modelproposed research that aims to provide an overview of research carried out in natural object conditions.The collection technique uses Purposive Sampling techniques. The data collection techniques used wereobservatiby Miles and Huberman in Sugiyono. This research was carried out at the North BengkuluRegency Police Of ice. The focus in this research includes the dimensions of Tangible (PhysicalEvidence), Reliability, Responsiveness, Assurance and Empathy. The results of this research show thatthe Quality of Service in the Administrative Sector of the issuance of Police Record Certificates(abbreviated as SKCK) in the North Bengkulu Regency Police Department where in the process ofproviding services there are several indicators that are in accordance with the wishes of the community,especially those related to the dimensions of Tangible (Physical Evidence), Reliability, Responsiveness,and Assurance, which include, among other things, the lack of facilities and infrastructure supportingservices as well as the accuracy of of icers in serving the community, openness of information to thepublic regarding service procedures, the presence of of icers authorized to sign using manual signatures,and the number of The existing tools and personnel are suf icient. Apart from that, the Empathydimension has been running and implemented very well, among other things, the of icers have providedfriendly, polite and courteous treatment to the service users who will be served. Apart from that, anattentive attitude was also shown by of icers serving the issuance of Police Record Certificates(abbreviated as SKCK) to each person.