IMPLEMENTATION OF WORK-LIFE BALANCE POLICY AND ITS IMPACT ON EMPLOYEE LOYALTY AT PLN INDONESIA POWER PANGKALAN SUSU STEAM POWER PLANT

This study aims to explore the implementation of work-life balance policies and their impact on employee loyalty at the PLN Indonesia Power Pangkalan Susu Steam Power Plant because this institution has unique challenges in implementing work-life balance policies, given the nature of the work that requires full attention, rotating working hours, and sometimes overtime work. The research method used is a qualitative method with a case study approach. Data was collected through in-depth interviews with 12 employees from various divisions who have worked for more than two years at the company. The results of the study indicate that the work-life balance policy at the PIP Pangkalan Susu Steam Power Plant has been implemented, including in the form of annual leave, family leave, and mental well-being support. However, the implementation of this policy still faces challenges, especially for employees in the operational division who work in a shift system with a high workload. The policy that is felt to be less flexible by some employees has an impact on the balance between their work and personal life. From the interview results, it was found that employees who felt that the work-life balance policy was implemented well showed higher loyalty. They felt satisfied and supported by the company, which increased their desire to stay. Conversely, employees who felt that this policy was less relevant considered moving to another company that offered greater flexibility. This study concludes that implementing an effective work-life balance policy can increase employee loyalty. However, companies need to overcome operational barriers and increase flexibility and socialization of welfare programs to support overall employee well-being