Políticas de Inclusión Laboral para Servidores Públicos con Discapacidad y Sustitutos Directos en una Empresa Pública de Cuenca, Ecuador

Justification: the labor inclusion of people with disabilities in the public sector remains a challenge in Ecuador, despite the existence of regulatory frameworks. Objective: this study analyzes the perceptions and experiences of public servants with disabilities and direct substitutes regarding the labor inclusion policies implemented at the Empresa Pública Municipal de Movilidad, Tránsito y Transporte of Cuenca. Methodology: A qualitative, non-experimental approach was used, with a descriptive and cross-sectional scope. Twenty-seven participants belonging to the Priority Attention Group were interviewed, selected through convenience sampling. Data were collected through semi-structured interviews and participant observation. Results: Progress was observed in the implementation of inclusive policies, particularly the fulfillment of the 4% hiring quota for people with disabilities mandated by Ecuadorian law. However, challenges persisted in infrastructure adaptation, equitable hiring processes, and staff training on disability-related issues. Some participants reported experiences of discrimination or exclusion, especially during the pandemic. Conclusion: although institutional efforts exist to comply with legal requirements, effective inclusion demands a comprehensive approach that encompasses physical, cultural, and structural conditions.