Measuring couriers individual efficiency in last-mile logistics

The last mile is a critical segment in logistics, significantly impacting the efficiency and profitability of delivery operations. However, managing courier workflows remains a challenge, especially given the variations in work patterns and external factors such as route deviations or traffic conditions. This study analyzes the workflows of couriers, and provides insights into couriers’ individual efficiency and the underlying factors influencing its performance. Using real-world data from a Spanish logistics company, the study measures the impact of work shifts, workload density, and contextual elements on courier efficiency. The research seeks to serve as a tool to identify potential bottlenecks, optimize task allocation, and improve overall service efficiency.