IMPLEMENTATION OF STANDARD OPERATING PROCEDURES (SOP) IN THE MAINTENANCE OF ELECTRONIC PRODUCTION MACHINES: A CASE STUDY AT AUTOMOUNT PRODUCTION SONY EMCS. SDN. BHD.

The objectives of this study are: (a) To find out what are the obstacles that occur in the Automount Production machine SONY EMCS. SDN. BHD. and (b) To find out how to minimize constraints on the Automount Production machine SONY EMCS SDN. BHD. with the implementation of Standard Operating Procedure (SOP) in the maintenance of electronic production machines. The research used a qualitative descriptive method with data collection techniques through interviews, observation, and document research. Data analysis used Data Triangulation and the Miles, Huberman, and Saldana Interactive Model. The results showed that there were several major obstacles in 11 Automount Production machines, including the problems of Print Wiring Board (PWB) no pick-up, Print Wiring Board (PWB) stuck, transfer error, and conveyor error. The solutions implemented include regular training of workers and employees, updating the Standard Operating Procedure (SOP) according to technical developments, socializing the importance of Standard Operating Procedure (SOP) compliance, involving employees in Standard Operating Procedure (SOP) development, and monitoring machine conditions regularly. The study also found that well-implemented Standard Operating Procedure (SOP) not only help reduce technical issues but also enhance employees' understanding and involvement in the machine maintenance process. Additionally, the recommendations derived from this research include the development of real-time digital monitoring systems to quickly detect and analyze malfunctions, improving training programs for employees to better understand Standard Operating Procedure (SOP) and the latest technologies, implementing predictive maintenance to prevent breakdowns before they occur, and modernizing equipment to enhance overall system efficiency and performance. Thus, this research significantly contributes to ef orts in improving operational efficiency and ef ectiveness in Automount Production machines at SONY EMCS SDN. BHD. through the application of well-implemented Standard Operating Procedure (SOP) and the development of comprehensive maintenance solutions.