Logistics service system: review, case study, and framework

More and more companies are outsourcing their logistics services to logistics service providers (LSPs). Many such companies request customised solutions, which can be highly resource-demanding for an LSP to accommodate. To minimise such costs, LSPs could apply a systematic approach to define and optimise their services, namely, a logistics service system (LSS) framework. The literature on this topic is, however, sparse. This study uses existing studies to describe different LSS-related research areas, which are used to conduct a case study of a large LSP firm resulting in an LSS framework. The LSS framework highlights the connections between the different aspects of an LSS. It adds a logistics service platform and logistics service management, allowing an organisation to operate efficiently. It contributes to the field of logistics services by offering a practical framework to facilitate the implementation of an LSS to improve the competitive advantage of an LSP.