Building Quality Control Performance: A Bibliometric Analysis of Its Impact on Consumer Satisfaction in the Construction Industry

The construction industry faces significant challenges in ensuring quality control to achieve consumer satisfaction, particularly in the current context of rapid urban development and increasing consumer expectations. This study aims to analyze the relationship between quality control performance and consumer satisfaction through a bibliometric analysis of 1,000 publications from 2000 to 2024. Despite existing literature emphasizing the importance of quality control, a comprehensive understanding of its impact on consumer satisfaction remains lacking. The study uses the “Publish or Perish” (POP) and VOSviewer tools to reveal that keywords such as “quality” and “consumer satisfaction” dominate the research landscape, highlighting their central role. The findings indicate that adequate quality control has a positive correlation with consumer satisfaction, influencing building performance, durability, and trust in construction projects. These findings offer actionable insights for researchers, policymakers, and industry stakeholders seeking to improve construction practices and achieve higher consumer satisfaction. Keywords: Quality control, Consumer satisfaction, Performance measurement, Construction industry, Bibliometric analysis.